Overview
ChatBot by LiveChat is a no-code platform that enables businesses to design, deploy, and manage AI-powered chatbots across websites, messaging apps, and CRMs—no programming required. Its drag-and-drop Visual Builder, prebuilt templates, and robust analytics make it easy to automate lead generation, customer support, and conversational marketing at scale ChatBot.
Key Features
- No-Code Visual Builder: Create complex conversation flows using an intuitive drag-and-drop interface—build menus, actions, and live-chat handoffs without writing code ChatBot.
- Native Chat Widget: Embed customizable chat widgets on your website in minutes, matching your branding and enabling 24/7 customer engagement ChatBot.
- Dynamic Responses: Use conditions, variables, and AI-driven message variations to personalize conversations based on user behavior and data.
- Analytics & Reporting: Track chat volume, user satisfaction, popular interactions, and lead conversion metrics in real time to optimize your bots ChatBot.
- One-Click Integrations: Connect to LiveChat for seamless human handoff, plus Facebook Messenger, Slack, Shopify, WordPress, Zapier, and 70+ other tools ChatBot.
- Template Library: Kickstart projects with ready-made bots for lead generation, e-commerce, FAQs, support queues, and more—fully customizable to your use case.
- Training & Optimization: Review unmatched messages in the Training section to teach your bot new intents and improve NLP accuracy over time.
- Collaboration & Versioning: Invite teammates to build, test, and refine chatbots together, with access controls and archived versions for auditability.
How It Works
- Sign Up & Choose Template: Start your free 14-day trial; select a template or a blank canvas.
- Build in Visual Builder: Drag interactions, decision blocks, and API actions onto the conversation map.
- Connect Channels: Embed the chat widget on your site or link to messaging apps and CRMs.
- Test & Train: Use the built-in testing tool to simulate conversations, then train unmatched queries.
- Deploy & Analyze: Go live instantly and monitor performance in the Analytics dashboard; iterate based on data.
Benefits of Using ChatBot
- 24/7 Automation: Deliver instant responses to FAQs and gather leads outside business hours.
- Cost Reduction: Deflect repetitive inquiries, reducing live-agent workload and support costs.
- Lead Generation: Qualify prospects through conversational forms and push them directly into your CRM.
- Enhanced Customer Experience: Offer personalized, on-brand interactions that increase engagement and satisfaction.
- Scalable Growth: Launch multiple bots across different sites and campaigns without additional engineering resources.
Pros and Cons
| Pros | Cons |
| Truly no-code builder—no technical expertise required | Advanced AI/NLP tuning may need ongoing manual training |
| Extensive integrations across chat, CRM, and marketing tools | Pricing details require consultation for enterprise tiers |
| Robust analytics to drive data-backed optimizations | Platform and docs available only in English |
| Ready-made templates accelerate time to value | Trial is time-limited to 14 days |
| Unlimited concurrent chats per bot | More complex use cases may benefit from custom dev work |
Use Cases
- Marketing: Qualify and capture leads with interactive chat flows, then sync contacts to your email platform.
- Sales: Provide product recommendations, answer pricing FAQs, and route hot leads to reps in real time.
- Customer Support: Automate ticket deflection, troubleshoot common issues, and escalate to LiveChat agents when needed.
- E-Commerce: Guide shoppers through product catalogs, collect order details, and recover abandoned carts.
- Education: Offer on-demand student support, enrollment assistance, and resource recommendations via chat.
Case Studies / Impact Examples
“The ChatBot platform has become a key part of our proposition. It’s fully flexible and has allowed us to drive 30% more leads while dramatically reducing our cost to serve.”
– Joe Bush, Co-founder of The Chat Shop ChatBot
Pricing Information
ChatBot offers a free 14-day trial with no credit card required. After trial, plans begin at $49/month for core chatbot features (visual builder, integrations, analytics). Enterprise and add-on services (LiveChat integration, custom SLAs, advanced security) are available via custom quotes. See the Pricing page for details ChatBot.
FAQs
Do I need a credit card to start?
No—sign up for the free 14-day trial without entering billing details ChatBot.
What happens when my trial ends?
Your bots and data remain intact; you’ll need to pick a paid plan to continue using the dashboard.
How many chats can a bot handle at once?
Each bot supports unlimited simultaneous conversations.
Can I switch to human agents?
Yes—configure seamless handoff to LiveChat agents or other support tools.
Which languages are supported?
Bots can be built to converse in any language, but the ChatBot platform interface is English-only.
Get Started
Ready to unlock 24/7 customer engagement and lead generation? Start your free ChatBot trial today—no coding required!
